Refund and Returns Policy at

Our Commitment

At, we are dedicated to ensuring your satisfaction with all the MMO games, digital products, and services we offer. Understanding the digital nature of our products, we’ve crafted a refund and return policy that respects both consumer rights and the integrity of digital transactions.

Policy Duration

Our policy lasts 30 days. If 30 days have elapsed since your purchase, unfortunately, we cannot offer a refund or exchange. Due to the digital nature of our products, certain conditions apply.

Digital Product Eligibility

For a refund or exchange to be eligible, we require proof of purchase. Please note the following specific conditions for digital goods:

  • Refunds for downloadable software or MMO game access are only possible if the product has not been redeemed or activated on any platform.
  • Pre-orders can be canceled for a full refund up until the release date.

Non-returnable Items

  • Redeemed or activated digital products
  • Subscription services after the subscription term has begun
  • Gift cards

Partial Refunds

In some cases, such as a game or service not functioning as advertised, a partial refund may be considered on a case-by-case basis.

Processing Refunds

We will notify you once we’ve received and inspected your refund request. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Issues with Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some processing time before your refund is officially posted.
  3. Next, contact your bank. There is often some processing time involved.
  4. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Sale Items

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.


Given the digital nature of our products, exchanges are only possible for items that are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].


If the item was marked as a gift when purchased and sent directly to you, you’ll receive a gift credit for the value of your return. If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Need Help?

For questions related to refunds, returns, or exchanges of digital products, please reach out to [email protected]. We’re committed to ensuring a fair and responsive process for all our digital transactions.

This tailored policy takes into account the digital nature of’s products, ensuring clarity and transparency for all users, thus enhancing user trust and satisfaction.


In conclusion, adapting the refund and return policy specifically for underscores our commitment to providing a fair, transparent, and satisfactory experience for all our users. Recognizing the unique challenges and considerations of digital product transactions, we’ve tailored our policies to ensure they are clear, comprehensive, and fair, reflecting the digital nature of our offerings. By detailing the conditions under which refunds and exchanges are processed, emphasizing the importance of customer satisfaction, and providing straightforward guidance on how to navigate these processes, we aim to build trust and confidence among our community. is dedicated to ensuring that every interaction with our platform is positive and that our policies reflect our understanding of and respect for both the digital products we offer and the valued users who enjoy them. For any concerns, questions, or assistance, our support team at [email protected] is always ready to help. Together, we continue to create a vibrant, engaging, and secure space for MMO enthusiasts and gamers worldwide